Terms of Service

Fradelia LTD (“Company,” “we,” “us,” or “our”) operates the website Fradelia.com (the “Site”) and provides writing and translation services (the “Services”). These Terms of Service (“Terms”) govern your access to and use of the Site and Services. By accessing or using the Site or Services, you (“User,” “you,” or “your”) agree to be bound by these Terms. If you do not agree to these Terms, you must immediately cease use of the Site and Services.

1. Eligibility

1.1 Age Requirement:
You must be at least 18 years old to use the Site and Services. If you are under 18, you may only use the Site and Services with the consent and supervision of a parent or legal guardian. By using the Site or Services, you represent and warrant that you meet these eligibility requirements.

1.2 Legal Capacity:
You represent and warrant that you have the legal capacity to enter into a binding agreement with us. If you are using the Site or Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

1.3 Identity Verification:

To ensure the security of our Services and comply with applicable laws, we reserve the right to request valid government-issued identification (e.g., passport, national ID card, or driver’s license) or other proof of identity from users at any time. This may include, but is not limited to, the following circumstances:

To verify your age and eligibility to use the Services.
To confirm your identity in connection with high-value transactions or suspicious activity.
To comply with legal or regulatory requirements.

By using the Site or Services, you agree to provide such documentation upon request. Also, failure to provide valid identification may result in the suspension or termination of your access to the Services.

Any identification documents provided will be handled in accordance with our Privacy Policy and used solely for the purposes of verification and fraud prevention. We will not share your identification documents with third parties unless required by law or as necessary to provide the Services.

2. Services

2.1 Description of Services:
We provide professional writing and translation services as described on the Site. The scope, timeline, and pricing of each project will be agreed upon between you and us before work begins.

2.2 User Responsibilities:
You agree to:

Provide accurate, complete, and up-to-date information for all orders.
Submit only materials that you have the right to use and share.
Comply with all applicable laws and regulations when using the Services.

2.3 Company Responsibilities:
We agree to:

Provide the Services in a professional and timely manner.
Use reasonable efforts to meet agreed-upon deadlines.
Maintain the confidentiality of your materials and information.

3. Payments and Refunds

3.1 Pricing:
All prices for Services are listed on the Site or provided in a custom quote. Prices are subject to change without notice.

3.2 Payment Terms:
Payment is due in full before work begins, unless otherwise agreed in writing. We accept payment through the methods specified on the Site.

3.3 Refunds:
Refunds are issued in accordance with our Refund and Cancellation Policy, which is also incorporated into these Terms of service by reference. Refunds may be granted in cases of unsatisfactory work or failure to meet agreed-upon deadlines, subject to our discretion.

4. Intellectual Property

4.1 Ownership of User Content:
You retain ownership of all materials and content you submit to us for the purpose of receiving Services. By submitting such materials, you grant us a non-exclusive, royalty-free license to use, reproduce, and modify the materials solely for the purpose of providing the Services.

4.2 Ownership of Deliverables:
Upon full payment, ownership of the final deliverables (e.g., translated documents service, written content service) is transferred to you. We retain the right to use anonymized or aggregated versions of the deliverables for internal purposes, such as improving our Services.

4.3 Prohibited Use:
You may not reproduce, distribute, or exploit any part of the Site or Services without our prior written consent.

5. Limitation of Liability

5.1 No Guarantees:
We do not guarantee specific results from the use of our Services. Moreover, the quality and accuracy of deliverables may vary depending on the complexity of the project or service and the information provided by you.

5.2 Exclusion of Damages:
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to your use of the Site or Services.

5.3 Total Liability:
Our total liability to you for any claims arising out of or related to these Terms or the Services shall not exceed the total amount paid by you for the specific Service giving rise to the claim.

6. Termination

6.1 By You:
You may stop using the Site and Services at any time.

6.2 By Us:
We may suspend or terminate your access to the Site and Services at any time, with or without notice, for any reason, including but not limited to:

Violation of these Terms.
Non-payment for Service.
Engaging in fraudulent or illegal activities.

7. Governing Law and Jurisdiction

These Terms and any disputes arising out of or related to the Site or Services shall be governed by and construed in accordance with the laws of Morocco. Any legal actions or proceedings shall be exclusively brought in the courts of Morocco, and you hereby consent to the jurisdiction of such courts.

8. Dispute Resolution

6.1 Mediation:
In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the Services (a “Dispute”), the parties agree to first attempt to resolve the Dispute through good-faith negotiations.

6.2 Arbitration:
If the Dispute cannot be resolved through negotiations, the parties agree to submit the Dispute to binding arbitration in accordance with the rules of a Moroccan Arbitration or Mediator chosen by Us. The arbitration shall be conducted in Casablanca, Morocco, and the language of the arbitration shall be understood by both parties. The arbitrator’s decision shall be final and binding on both parties.

6.3 Exceptions to Arbitration:
Notwithstanding the above, either party may bring an action in court to:

Seek injunctive or other equitable relief to prevent or stop unauthorized use or abuse of the Site or Services.
Enforce or protect intellectual property rights.

9. Force Majeure

9.1. Definition of Force Majeure

For the purposes of this Agreement, “Force Majeure” refers to any event or circumstance beyond the reasonable control of Fradelia LTD (“Company,” “we,” “us,” or “our”) that prevents or delays the performance of our obligations under this Agreement. Such events may include, but are not limited to:

Natural disasters (e.g., earthquakes, floods, hurricanes).
Acts of God.
Pandemics, epidemics, or public health emergencies.
Government actions, laws, or regulations.
War, terrorism, or civil unrest.
Strikes, labor disputes, or shortages.
Utility failures, internet outages, or other technical disruptions beyond our control.

9.2. Suspension of Obligations

In the event of a Force Majeure event, the Company’s obligations under this Agreement shall be suspended for the duration of the event. We will make reasonable efforts to notify you of the Force Majeure event and its expected impact on the Services.

9.3. Resumption of Services

Once the Force Majeure event has ended, we will resume performance of our obligations as soon as reasonably practicable. Any deadlines or timelines affected by the Force Majeure event will be extended accordingly.

9.4. Termination

If the Force Majeure event continues for a period of 30 days or more, either party may terminate this Agreement by providing written notice to the other party. In such cases, the Company will refund any prepaid fees for Services not yet rendered, minus any costs incurred up to the point of termination.

9.5. Limitation of Liability

The Company shall not be liable for any failure or delay in performing its obligations under this Agreement due to a Force Majeure event. This includes, but is not limited to, any indirect, incidental, consequential, or punitive damages arising from such failure or delay.

9.6. Notification

The Company will notify you as soon as reasonably possible if a Force Majeure event occurs, providing details of the event and its expected impact on the Services. You agree to cooperate with us in good faith to mitigate the effects of the Force Majeure event.

10. Changes to These Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting the updated Terms on the Site. Your continued use of the Site or Services after such changes constitutes your acceptance of the revised Terms.

11. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Fradelia LTD
2nd Floor, College House
17 King Edwards Road
Ruislip, London
HA4 7AE, United Kingdom
Phone: +44 7453 448 075
Email: contact@fradelia.com
Billing Inquiries: billing@fradelia.com

Last Updated: 24 JANUARY 2025