Refund and Cancellation Policy

Refund and Cancellation Policy

Fradelia LTD (“Company,” “we,” “us,” or “our”) is committed to providing high-quality writing and translation services through our website, Fradelia.com (the “Site”). This Refund and Cancellation Policy outlines the terms and conditions under which refunds, cancellations, and revisions are processed. By using our Services, you (“User,” “you,” or “your”) agree to the terms of this policy.

1. Refund Eligibility

We strive to ensure complete satisfaction with our Services. Refunds may be issued under the following circumstances:

1.1 Unsatisfactory Work

  • If the delivered work does not meet the agreed-upon specifications or quality standards, you may request a refund or revision.
  • Refund requests must be submitted within 3 days of receiving the deliverables, along with a detailed explanation of the issues.

1.2 Missed Deadlines

  • If we fail to deliver the work within the agreed-upon timeline, you may request a partial or full refund, depending on the extent of the delay.

1.3 Cancellation by User

  • If you cancel an order before work has begun, you may be eligible for a full refund.
  • If you cancel an order after work has started, a partial refund may be issued, deducting the cost of any work completed up to the point of cancellation.

2. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

  • If the delivered work meets the agreed-upon specifications and quality standards.
  • If you fail to provide clear or complete instructions, resulting in unsatisfactory work.
  • If you request changes or revisions that fall outside the original scope of the project.
  • If you cancel an order after the work has been completed and delivered.
  • If the explanation of the issue isn’t true and the delivered work respects all your instructions.

3. Revisions

We offer 2 free revisions to ensure your satisfaction with the final deliverables. The following terms apply:

  • Revisions must be requested within 3 days of receiving the deliverables.
  • Revisions are limited to 2 rounds per project, unless otherwise agreed in writing.
  • Revisions must align with the original project scope and specifications. Additional changes may incur extra charges.

4. Cancellation Process

4.1 By User

  • To cancel an order, you must notify us in writing at billing@fradelia.com.
  • Cancellation requests will be processed within 3 business days, and any applicable refunds will be issued according to Section 1.3.

4.2 By Company

  • We reserve the right to cancel an order at any time, for reasons including but not limited to:
    • Non-payment or fraudulent payment.
    • Inappropriate, illegal, or offensive content in the materials provided by you.
    • Failure to provide necessary information or cooperation to complete the project.
  • If we cancel an order, you will receive a full refund for any payments made.

5. Refund Process

5.1 Requesting a Refund

  • To request a refund, you must submit a written request to billing@fradelia.com within 3 days of receiving the deliverables.
  • Your request must include:
    • Your order number.
    • A detailed explanation of the issue.
    • Any supporting documentation (e.g., screenshots, emails).

5.2 Refund Approval

  • Refund requests will be reviewed within 5 business days.
  • If approved, refunds will be issued using the original payment method within 10 business days.

5.3 Disputes

  • If you disagree with our decision regarding a refund, you may escalate the issue to mediation or arbitration as outlined in our Terms of Service.

6. Contact Information

If you have any questions or concerns about this Refund and Cancellation Policy, please contact us at:

Fradelia LTD
2nd Floor, College House
17 King Edwards Road
Ruislip, London
HA4 7AE, United Kingdom
Phone: +44 7453 448 075
Email: billing@fradelia.com

Last Update : 25 January 2025

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