Privacy Policy

Fradelia Ltd. (“Fradelia,” “we,” “our,” or “us”) is committed to protecting the personal information of our clients and visitors. Please read this Privacy Policy (“Policy”) carefully to understand how Fradelia Ltd. processes personal information. This Policy describes how we process personal information of users and visitors browsing our website (“Site”) and engaging with our services. It also outlines privacy practices that apply to collaborators, partners, and affiliates.

By accessing or using www.fradelia.com, or any other related sites, applications, or services operated by Fradelia that link to this Privacy Policy (collectively referred to as the “Site”), you acknowledge that you have read and understood this Policy. Any changes to this Policy will be posted on this Site, and we will take steps to notify you as required by applicable law. Changes are effective as of the “Last Updated” date. We encourage you to review the Policy periodically.

1. Information Collection

1.1 Personal Information

We may collect the following categories of personal information:

Identifiers: Name, email address, phone number, and mailing address.
Financial Information: Payment details, including credit card information, billing address, and transaction history.
User Content: Documents, text, or other materials submitted for the purpose of receiving writing or translation services.
Account Information: Username, password, and other credentials used to access your account (if applicable).

1.2 Non-Personal Information

We may collect the following categories of non-personal information:

Technical Data: IP address, browser type, operating system, device information, and other technical identifiers.
Usage Data: Pages visited, time spent on the Site, clickstream data, and other analytics information.
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies.

2. Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds:

Consent: When you voluntarily provide your data for specific purposes (e.g., signing up for newsletters).
Contract Performance: To fulfill our obligations under a contract with you (e.g., providing writing or translation services).
Legitimate Interest: To improve our Services, prevent fraud, and ensure the security of our Site.
Legal Obligation: To comply with applicable laws and regulations.

3. Use of Information

We use the information collected for the following purposes:

To provide, maintain, and improve the Site and Services.
To process transactions, including payments for Services rendered.
To communicate with you regarding your account, orders, inquiries, or customer support requests.
To send promotional materials, newsletters, or other marketing communications (where permitted by law and with your consent).
To monitor and analyze usage patterns and trends to enhance user experience.
To comply with legal obligations, enforce our policies, and protect the rights, property, or safety of the Company, our users, or third parties.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may disclose your information in the following circumstances:

Service Providers: To third-party vendors, contractors, or agents who perform services on our behalf, such as payment processing, data analysis, and customer support. These third parties are contractually obligated to protect your data and use it only for the purposes we specify.
Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, where user information may be transferred as part of the transaction.
Protection of Rights: To protect the rights, property, or safety of the Company, our users, or the public, as required or permitted by law.

5. International Data Transfers

Your personal information may be transferred to, stored, and processed in countries outside the United Kingdom, including Morocco, where data protection laws may differ. By using the Site or Services, you consent to such transfers. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

6. Data Security

We implement reasonable technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Upon expiration of the retention period, your data will be securely deleted or anonymized.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: To request access to the personal information we hold about you.
Correction: To request correction of inaccurate or incomplete information.
Deletion: To request deletion of your personal information, subject to certain exceptions.
Opt-Out: To opt out of receiving marketing communications from us.
Data Portability: To request a copy of your data in a structured, machine-readable format.

To exercise these rights, please contact us at contact@fradelia.com. We may require verification of your identity before processing your request.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on the Site, analyze usage patterns, and deliver personalized content. You may adjust your browser settings to refuse cookies; however, doing so may limit your ability to use certain features of the Site.

10. Third-Party Services

We use third-party services to facilitate our operations, including payment processing, analytics, and marketing. These third parties may collect and process your information in accordance with their own privacy policies.

11. Governing Law and Jurisdiction

This Privacy Policy and any disputes arising out of or related to the Site or Services shall be governed by and construed in accordance with the laws of Morocco. Any legal actions or proceedings shall be exclusively brought in the courts of Morocco, and you hereby consent to the jurisdiction of such courts.

12. Children’s Privacy

The Site and Services are not intended for individuals under the age of 18 or acceptance by their legal tutor. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

13. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on the Site. Your continued use of the Site or Services after such changes constitutes your acceptance of the revised Privacy Policy.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Fradelia LTD
2nd Floor, College House
17 King Edwards Road
Ruislip, London
HA4 7AE, United Kingdom
Phone: +44 7453 448 075
Email: contact@fradelia.com
Billing Inquiries: billing@fradelia.com

Last update: January 2025