Points & Rewards Terms

Points & Rewards Terms

These Terms and Conditions (“Agreement”) govern your participation in the Fradelia Ltd Points and Rewards Program (“Program”). By enrolling in and using the Program, you (“Customer,” “you,” “your”) agree to be bound by the terms outlined below. Please read these terms carefully.

1. Program Overview

Fradelia Ltd, a company registered in the United Kingdom (“Fradelia,” “we,” “our,” or “us”), is pleased to offer a customer loyalty program that rewards you for certain activities on our website, fradelia.com (“Website”). This Program allows you to earn Fradelia points (“Points”) for various actions, which can then be redeemed for discounts on future purchases. By participating in the Program, you agree to abide by the rules and conditions set forth in this Agreement.

2. Earning Points

Points are awarded for the following activities:

  • Purchases: You will earn 5 points for every order (or the equivalent in local currency) spent on eligible products at Fradelia. Points are earned based on the orders amount after applicable discounts.
  • Account Signup: You will receive 25 points for creating an account on the Website.
  • Writing Product Reviews: You will receive 50 points for submitting a product review on the Website, provided the review meets Fradelia’s guidelines as outlined on the Website.

Points are typically credited to your account within 48 hours of completing the eligible activity. Fradelia reserves the right to withhold or cancel Points in cases of fraudulent or prohibited activity.

3. Points & Rewards Conversion and Redemption

  • Conversion Rate: For every 100 Points, you will receive a discount of $1 on your next purchase (“Points Redemption”).
  • Partial Redemption: You may redeem a portion of your accumulated Points during checkout. Partial redemption allows you to use a fraction of your available Points while paying for the remaining balance with other accepted payment methods.
  • Minimum Redemption Threshold: To redeem Points, you must accumulate a minimum of 500 Points. You will not be able to redeem Points until you meet this threshold.
  • Redemption Application: Points will be applied to the price of eligible products before taxes are calculated. Points cannot be redeemed for taxes, or other charges that are not part of the product price.

4. Points Expiry and Account Activity

  • Expiration of Points: All Points earned through the Program will expire 6 months from the date they are earned. Expired Points will be automatically removed from your account, and no credit or compensation will be issued for expired Points.
  • Inactivity Policy: If there is no qualifying activity (such as purchases, reviews, or account login) in your account for a period of 12 consecutive months, Fradelia reserves the right to terminate your participation in the Program and forfeit all accumulated Points.

5. Points Rounding

  • Rounding Method: When redeeming Points, the amount of Points applied to your order will be rounded to the nearest whole integer.

6. Tax and Refund Policy

  • Taxes: Points are only redeemable against the purchase price exclusive of taxes, shipping, and other fees. The value of Points redeemed will not cover applicable taxes or other non-product charges.
  • Refunds: If you return an item for a refund after redeeming Points, the Points used in that transaction will be refunded to your account. However, the value of any Points will be adjusted accordingly to reflect the value of the returned items. If a partial refund is issued, the proportionate number of Points used will be returned to you.

7. Limitation of Liability

To the fullest extent permitted by applicable law, Fradelia is not responsible for any loss or damage resulting from your participation in the Program, including the use or misuse of Points, or the failure of the Program to function as described. In no event shall Fradelia be liable for any indirect, incidental, special, or consequential damages, including, but not limited to, loss of profits, loss of Points, or any other form of damages.

8. Modification or Termination of the Program

Fradelia reserves the right to modify, suspend, or terminate the Program, or any part of it, at any time and for any reason, without prior notice. In the event of such modifications, the terms of the Program will be updated, and you will also be notified accordingly.

9. Privacy and Data Collection

By participating in the Program, you consent to Fradelia’s collection and use of your personal data in accordance with our Privacy Policy, which can be reviewed at our Privacy Policy. The collection of personal information is also required for the purposes of operating the Program, tracking your Points, and communicating with you regarding your account.

10. General Terms

  • Transferability: Points are non-transferable and cannot be sold, exchanged, or combined with points from another account.
  • No Cash Value: Points have no cash value and cannot be redeemed for currency or other financial equivalents.
  • Program Abuse: Fradelia reserves the right to revoke or adjust Points earned through fraudulent or abusive activity, including, but not limited to, the use of fake accounts or fraudulent reviews.
  • Governing Law: This Agreement will be governed by and construed in accordance with the laws of Morocco without regard to its conflict of laws principles. Any disputes arising from the Program shall be resolved in the courts located at Morocco.

11. Contact Information

For questions or concerns regarding the Points and Rewards Program, please contact us using the details below:

  • Fradelia Ltd
    2nd Floor, College House
    17 King Edwards Road
    Ruislip, London
    HA4 7AE, United Kingdom
  • Phone: +44 7453 448 075
  • Email: contact@fradelia.com
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