Delivery Policy
Fradelia LTD (“Company,” “we,” “us,” or “our”) operates the website Fradelia.com (the “Site”) and provides writing and translation services (the “Services”). This Delivery Policy outlines the terms and conditions related to the delivery of our Services. By using the Site or Services, you (“User,” “you,” or “your”) agree to the terms of this policy.
1. Delivery Timelines
1.1 Estimated Turnaround Times:
We provide estimated delivery timelines for each project based on the scope, complexity, and urgency of the work. These timelines will be communicated to you before work begins based on an instant quote and the real deadline will be confirmed by e-mail.
1.2 Factors Affecting Delivery:
Timelines may be affected by factors such as:
- The length and complexity of the project.
- The quality and completeness of the materials provided by you.
- The number of revisions requested.
2. Delivery Process
2.1 Order Confirmation:
Once your order is confirmed and payment is received, we will begin work on your project. You will receive an email confirmation with the estimated delivery date.
2.2 Communication:
We will keep you informed of the progress of your project. If there are any delays or issues, we will notify you as soon as possible.
2.3 Delivery of Deliverables:
Upon completion of the project, we will deliver the final deliverables to you via email or through the Site, as agreed upon in your order confirmation.
3. Delays
3.1 Company Responsibility:
If we anticipate a delay in delivering your project, we will notify you as soon as possible and provide a revised delivery date. If the delay is caused by us, you may be eligible for a partial or full refund, depending on the extent of the delay.
3.2 User Responsibility:
Delays caused by your failure to provide necessary information, materials, or feedback in a timely manner may result in a revised delivery date. We are not liable for any consequences arising from such delays.
4. Revisions
4.1 Revision Requests:
We offer 2 free revisions to ensure your satisfaction with the final deliverables. Revision requests must be submitted within 3 days of receiving the deliverables and must align with the original project scope and specifications.
4.2 Additional Revisions:
Additional revisions that fall outside the original project scope may incur extra charges and result in a revised delivery date.
5. Contact Information
If you have any questions or concerns about this Policy, please contact us at:
Fradelia LTD
2nd Floor, College House
17 King Edwards Road
Ruislip, London
HA4 7AE, United Kingdom
Phone: +44 7453 448 075
Email: contact@fradelia.com
Last Updated: 25 January 2025